looking at the different socialmedia platforms - fab little table (i mean matrix).
But remember - where are your service users hanging out already? - You've got to be where they are to listen and engage in the conversation.
My first share with my little family learning gang. This is the page corresponding to the PDF I sent from Harvard Business Review: Vision, Bmodel, strategy, tactics. See HBR website for more fab freebies and business info.
All the best info.